Allround Team GmbH2 has been developing and providing competent and sustainable solutions in the area of tension between people, technology and the environment since 1999. The company’s purpose is to provide services in the areas of communications, interaction design, internationalization, prototyping and UX research. Together with our customers, we leave previous assumptions, habits and prejudices behind us – and in doing so create the experiences of tomorrow.
Our customers come to us from all over the world. Regardless of whether we work for you internationally or locally, our aim is to always offer first-class service that meets the specific requirements of clients and their regular customers.
We work for a wide range of industries – from the automotive and aviation industries to the pharmaceutical industry. We also work with clients from the retail, cosmetics and medical sectors, as well as with national and international agencies that offer financial services and advice. In addition to our work in the multinational business sector, we also provide services to start-ups, NGOs and public sector organizations.
When working with our customers, our desire and ambition is to build a lasting collaborative relationship based on the strengths that each of us brings with us. Because we believe that this is exactly what makes us successful together.
The management does everything in its power to ensure that the services of Allround Team GmbH meet the expectations of customers. Customers should be technically and economically satisfied with our work and this also includes that the services are provided on time. Every service is a process at the end of which customer satisfaction should arise.
The quality of the business processes, especially our services, i.e. the legally compliant, standard and market-oriented provision of the service requested by the customer, is the essential element for securing the future of Allround Team GmbH.
We attach great importance to ensuring that business opportunities and risks are balanced. The four-eyes principle helps to reduce company risk, for example in payment transactions, sales contracts or personnel decisions.
Our team values the value of diversity. Because diversity provides a wealth of new ideas that inspire us to have valuable and insightful discussions and make the way we work more creative. Thanks to the broad and in-depth knowledge of our diversely talented and experienced employees, we can better understand and reach a wide range of sales markets. And this is how we can best support you in reaching a wider audience.
To ensure that we meet these goals sustainably, Allround Team GmbH has an integrated quality management system. The integrated QMS covers all core areas of the company and is described in a manual and other applicable documents. The tasks, responsibilities and authorities as well as the system-related processes are presented and bindingly defined. This is necessary to optimize business processes and ensure the application of the QMS.
We follow a process-oriented approach. This means systematically recognizing the numerous interconnected activities in the Allround team and presenting and implementing them in an understandable form. The QMS is to be implemented and further developed on the basis of key figures in the area of internal business processes and finances.
Every employee should be well aware of the rules that affect his or her area of work. For this reason, the QMH3 and the associated documents are made available to every employee. Management and middle management have a special obligation to observe the rules of the QMS. Nevertheless, the requirements set out in the QMH or in specific QM4 documents apply to every employee of the Allround team. We are all called upon to contribute to its improvement.
The main goal of Allround Team GmbH is to develop products and services that improve the quality of life. To this end, we use our expertise with usage-centered innovations, interaction design, communication and internationalization. Driven by the desire to create strong collaborative relationships that build on the different strengths that each of us brings, we want to achieve meaningful and sustainable successes together.
We open up and find access to people. Basically, we assume a benevolent intention from person to person, so our interest in the connection is genuine. Curiosity about topics and people creates joy in encounters. We are enthusiastic about the connections that arise from this, which is why we are extremely well networked.
Our work is comprehensive in approach (in breadth), because this means we are flexible enough to find customer-oriented solutions. At the same time, we concentrate on producing the service itself (in depth) competently and in a well-founded manner. In doing so, we ensure that meaningful connections are created between the results for our customers, partners and for us. This is how we constantly develop ourselves and our topics and dynamically adapt them to needs. It is important to us to remain self-sufficient and independent with an agile team in order to maintain this creativity and agility.
Diversity and inclusion, underpinned by well-being, have always been in our roots. As a deeply anchored attitude, they are now part of our lived reality and at the same time an obligation and responsibility to constantly check ourselves for this self-commitment. We think and act with decency, so that in addition to all contracts, a handshake is also binding for us. These and all other statements – especially the technical ones – stand up to scrutiny.
No matter how focused the focus on economic success, the concerns increase
A quality management system that is practiced and supported and lived by the awareness of each and every individual is an essential part of our corporate policy and target strategy.
The continuous improvement of our services and our joint interaction, in a field of diverse interests and groups, laws and regulations, expectations and fears, is promoted systematically and purposefully and supported by appropriate training and qualification measures for our staff. In this process of constant renewal and improvement, the involvement of all employees plays a core role.
We want to convey the highest degree of credibility to all partners, customers and institutions, but especially to our own employees, when we talk about the intended creation of a corporate culture that should best take into account the changing conditions of the future.
Changes in all areas of our lives, and at ever shorter intervals, increasingly determine how we interact with each other. So that we can all act independently and entrepreneurially, we need a common self-image. In order to be able to give this self-image a common basis, we need a basis that is accepted by all employees. We need values and norms as a common framework for action and guidance in our daily work.
We see this framework for action, among other things, in the development of a continuous improvement process and the practice of an effective quality management system.
For us, the safety at work and the health of our employees as well as securing jobs means taking on social responsibility. In other words, we want to create a climate in Allround Team GmbH through trust-building cooperation that will strengthen the willingness to change and initiative of all employees. To achieve this, we need open communication and a spirit of partnership. We encourage constructive criticism and addressing conflicts as the basis of the continuous improvement process. This requires social skills, the ability to work in a team and personal responsibility among all staff. With their role model function, managers have a special responsibility for the workforce.
For us, creating satisfied customers means that we put them at the center of our thoughts and actions, because only satisfied customers can guarantee the long-term security of our jobs. We treat the documents and information entrusted to us by our customers with the greatest care and confidentiality. Precise market knowledge and constant personal contact with our customers are prerequisites for being able to meet their needs in the best possible way.
The quality, adherence to deadlines and value for money of our services are the key to the long-term and sustainable success of our company. The knowledge and ideas of our employees are crucial to this. This potential is specifically and consistently promoted and used for the benefit of our customers. All employees are called upon to contribute existing knowledge, skills and ideas actively and constructively. Last but not least, we also assume social and ecological responsibility with our entrepreneurial activities and always want to use the resources entrusted to us responsibly and carefully.
We would like each and every individual to actively participate in the future-oriented design of the company on the basis of this platform and to follow this path of continuous improvement together with us, which is certainly not always easy.
[1] also: QMS
[2] hereinafter also: Allround Team or AT
[3] Quality management manual
[4] Quality management
